Returns & Exchanges

At Osaki Massage Chairs, we want you to be completely satisfied with your wellness investment. If your chair isn't the perfect fit for your home, you may initiate a return or exchange within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team via email or phone to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

2

Prepare the Product

Carefully disassemble the chair if necessary and secure it in its original factory packaging to prevent damage during transit.

3

Schedule Pickup

Once packed, we will coordinate with a specialized freight carrier to schedule a convenient time for the curbside pickup of your return.

4

Inspection and Refund

After our technicians inspect the returned unit for quality assurance, we will process your refund to the original payment method, minus applicable shipping and restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing